The Worst HVAC Service Call – Ever!

When people ask me, “What’s the worst job you ever been on,” I usually tell them about one, very special service call. It’s one the public generally doesn’t hear about, nor does it need to be. However, it is one for the record books, yet, it moves above and beyond anything I’ve ever witnessed in my 33 year career.
When a person calls on a HVAC company to come over and fix their heat or air, you would think that person would know a little about the problem. Or, what the system isn’t doing. Or, has a general idea that a problem exists. But, on this one particular service call, it was anything but routine.
I arrived at work on a Monday morning. As I entered the shop, my boss handed me two service call slips with the address on each one. He specifically stated these two calls had to be done first before I head over to help with setting an outdoor unit for a new project. He also said that a plumber was called on one of them, but he couldn’t be sure which one it could be. I acknowledged my schedule and was on my way.
The first service call was a simple fix. The thermostat was in need of replacement. Luckily, I had a standard Honeywell with me that did the job. In fact, it was an exact match. I wrapped things up and was on my way to the next call. Now, keep in mind this was during heating season. I was told both calls has no heat.
My timing was right on with the next call. I arrived at the house to see the plumber’s truck parked on the street. I gathered my tool belt and made my way towards the basement entrance, when suddenly, the plumber runs out the basement door. This startled me, and I asked, “What’s going on, what’s the matter?” The plumber replied, “You’ll find out when you go inside. I’m leaving, there’s nothing I can do here.”
What I saw next literally shocked me. I opened the basement door and walked in. First, the smell hit me, then I found out why. The entire basement floor was covered with fecal matter. I mean, it was a fifteen to twenty foot round mound of sewage pile on the floor.
As I looked more closely, it appeared the P-Trap on the soil line had broken off. The waste from the upstairs bathroom toilet was being flushed right onto the basement floor below. The mound of sewage stretched from the basement floor, all the way up to the bottom of the floor joist. In fact, while I was standing there with my hat over my mouth, someone flushed the toilet upstairs. The waste and water spewed onto the 10 foot tall pile of sewage.
Nothing, I mean nothing could have prepared me for this brutal scene of homeowner negligence. It was like walking into a horror movie, but with all the rotten smell of human waste coming right you. I stood there in amazement, scanning the basement for the furnace. I finally noticed it was located at the extreme perimeter of the pile with approximately one foot of the furnace just soaking up the sewage.
I immediately turned around and made my way out the door. I picked up the pace and walked faster, and faster until I was in my service truck. I quickly removed my hat so I could breathe again. I turned the engine over and sat there for a brief moment before leaving the house of hell. I thought about what to say to my boss, therefore eventually regained my thoughts and quickly recovered.
My journey back to the shop paved the way to become the worst service call I’ve ever experienced. When I finally arrived, I quickly turned in my service call tickets. On this ticket’s response read: Furnace Unrepairable – Service It Yourself!
The very next day, my boss asked, “What is with your response?” I quickly replied, “You go see for yourself and let me know if you can fix it?” He couldn’t quite understand why I didn’t fix it, but he made sure he would be the one to correct it. And, I didn’t tell him why I couldn’t repair the furnace, or what I experienced while on the call. Later that same day, my boss returned with no comment. He simply shook his head from side-to-side, and said. “I’ll send them a bill marked, ‘No work Performed’ but, I will recommend an electronic air cleaner!”




